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mantra62 Legal, explained before account access

mantra62 Legal sets out how we handle account access, wallet checks, personal data and policy requests for Indonesia.

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mantra62 mantra62 Legal, explained before account access
POLICY HELP ROUTES

Get direct help with Legal questions

A clear contact path matters when a policy question affects your account or wallet status. Start from the support route shown after sign-in and describe the exact issue, such as a phone verification question, a data correction request or a QRIS receipt that has not matched your account. We can then direct the matter to the relevant policy or account path. If you are in Medan, the same online route applies; access remains subject to local law.

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Account access

If phone verification stops you from reaching your account, include the account identifier and the step where access paused. We use that detail to separate a sign-in issue from a Legal eligibility question without asking you to repeat the whole case.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment reference and selected rail through the account support path. Do not send a wallet PIN. We use the reference to check whether the record is pending, matched or needs clarification.

Policy request

To ask about a retained record, correction or policy wording, identify the request in plain English and use the contact route displayed in your account. We will point you to the relevant Legal process and explain any details needed to handle it.

DATA HANDLING DETAILS

See how we apply Legal safeguards

Legal is not only a page of terms; it explains the account actions behind them.

Account data

We handle the details supplied during account creation and phone verification so we can connect your sign-in with the correct…

Cookies

Cookies can support session continuity between the sign-in page and the lobby.

Account security

Phone verification is part of the access path before you reach account services.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us connect a wallet event to your account.

Record retention

The Legal notice describes why certain account, access and payment records may be kept and how to ask about them.

Who to contact

Use the support route displayed in your account for data questions, access concerns or wording requests.

Answers about mantra62 Legal access

These Legal answers cover the questions you may have before opening an account or asking us to change a record. They focus on Indonesia access, account steps, wallet references, cookies and contact routes. If your situation is not listed, use the support path shown in your account and include the relevant detail.

It covers account creation, phone verification, access conditions, personal data, cookies, payment records and policy requests. Service access depends on local law. Before opening an account, read the Legal notice so you understand the conditions connected with the account and wallet path.

Yes. Access depends on local law, and we do not invite you to continue where local law does not permit the service. Your location, account details and the applicable conditions may affect access, so check the Legal notice before completing phone verification.

Use the policy contact route shown after sign-in and identify the account detail you want corrected. Include enough context for us to locate the record, but do not send a wallet PIN. We will explain the next step under the Legal data process.

DANA and QRIS transactions can create a payment reference used to match a wallet event with your account. Keep that reference if a status needs checking. Legal explains the handling of payment records; support can direct a receipt question to the right path.

Phone verification connects the account details you provide with the access step before account services open. It also helps us distinguish an account question from a wallet question. If verification pauses, contact us through the account route and state where the process stopped.

Yes. The Legal contact path can be used for questions about cookies and session behaviour. A mobile browser and desktop browser may handle a cleared session differently, so you might need to sign in again before reaching the lobby or your policy request.

After sign-in, use the support route displayed in your account and label the matter as a Legal, data or access request. Mention the account identifier and the subject, such as retention, correction, cookies or a payment receipt, so we can route it accurately.

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